PRIVACY STATEMENT  

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1. Privacy Statement  

Altaira acts consistently with the requirements of the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles found in that Act. 

We respect individuals’ privacy and are committed to protecting individuals’ personal information. 

This Statement is intended to provide a general overview of our compliance with the relevant legislative and regulatory requirements for Privacy and provide guidance in respect to the handling of personal information 

This Statement is intended to cover most personal information handled by us, but is not exhaustive. If there are any queries about our handling of personal information, please the relevant Operations Manager for further information at humanresources@altaira.com.au.  

2. Personal Information 

Personal Information is any information identifying an individual, information about an individual; or information from which (either alone or together with other reasonably available information) an individual is identifiable. 

3.How we Collect, Hold and Use Personal Information

   a. Collection of Personal Information 

We may collect personal information in the course of providing our products and services to individuals or to an organisation.  

We will collect personal information directly from individuals unless it is unreasonable or impracticable to do so.  

We will limit the personal information we collect to that which is reasonably necessary to complete the functions or activities we are engaged in such as the provision of Allied Health and aged care industry labour hire and allied health services, including to enable appropriate care and treatment. 

The personal information we may collect and hold includes but is not limited to: 

  • Individuals’ contact details, including name, email, postal addresses and phone number 
  • Individuals’ occupation, qualifications and certifications for the role 
  • health information – including from patients, exercise class participants and employees where relevant – notes of symptoms or diagnosis, information about a health service had or will receive, specialist reports and test results and wishes about future health services 
  • Police Clearance and NDIS worker screening checks (requirements of the Aged Care Act) 
  • vaccination records and other medical records (as required by legislation) 
  • Photos, audio and video recordings (with permission) were relevant 

We deal with individuals as suppliers, service providers or other businesses and we collect personal information incidentally to those dealings. 

When collecting personal information, we will take reasonable steps to make those affected aware of the purposes for which we are collecting it.  

   b. Holding / Storage of Personal Information 

We will take reasonable steps to protect all personal information from misuse, interference and loss as well as unauthorised access, modification or disclosure.  

For example, information stored on our computer network is protected by security features and procedures.  

We undertake regular monitoring of our practices and systems to ensure the effectiveness of our security policies and identify and implement improvements where appropriate.  

We require all third-party service providers to comply with the Privacy Act and impose, as far as possible, confidentiality and privacy obligations at least as demanding as those that apply to us. 

We will endeavour to destroy or de-identify personal information in line with our professional standards and accreditation requirements. 

   c. Use of Personal Information 

We will generally only use personal information for the purpose for which we collected it, and for related purposes we consider would be within your reasonable expectations.  

We generally use personal information for the following purposes (as applicable in the circumstances): 

  • To provide services for individuals such as referrals to other professionals and clients as needed; 
  • To create and maintain an individual’s records; 
  • To provide clients with information that we consider is likely to be of interest to then relating to our products or services; 
  • To seek feedback from clients and perform market research; or 
  • To engage in other activities where required or permitted by law. 

 

 

4. Online privacy 

This Statement and the Privacy Policy also sets out how we manage any services provided by us via the Internet, such as our website, email communications and social media.  

We collect personal information about individuals if they send us an email or complete any online forms or applications. 

    a. Automatic server logs 

Our servers automatically collect various details when an individual use our website, including: 

  • The individual’s IP (Internet Protocol) address. This is an identifier assigned to the individual’s computer when it is connected to the Internet; 
  • The operating system and Internet browser software used that an individual is currently using; and 
  • The data an individual access, such as web pages, social media, document or files, and the time that it was accessed. 

We do not attempt to identify individuals using this information, and only use it for statistical analysis, system administration, and similar related purposes. This information is not disclosed to any other party. 

   b. Cookies 

We use “cookies”, which identify an individual’s computer to our servers when they visit our website. Our website may store cookies on those individuals’ computer in order to improve and customise their future visits to the website. By using cookies, our site can provide customised content.  

If individuals do not want information collected using cookies, they may be able to configure their Internet browser to disable cookies.  

We do not attempt to specifically identify or track individuals using cookies 

   c. Marketing 

Individuals may request not to receive marketing communications by contacting us, or by using the opt out function provided for in those communications.  

If individuals do not opt out in either of these ways then the individual will be taken to have consented to receiving such communications from us. 

Individuals may elect to re-join our marketing list at a later stage if they wish.  

We will only use personal information for the purposes outlined, reasonably expected or with an individuals permission, unless we are required or permitted by law to do so without consent. 

5. Complaints and Privacy Breaches 

We treat privacy complaints very seriously and we aim to resolve them quickly and fairly. If any individual believe that a breach of their privacy has occurred, we encourage them to contact us to discuss their concerns. 

If we receive a privacy complaint from you, or we become aware of a privacy breach ourselves, we will undertake a prompt investigation, which will include an assessment of whether the incident is likely to result in serious harm to any individuals.  

In such a situation we will comply with the requirements of the Act which may require notification to the Office of the Australian Information Commissioner (OAIC) and affected individuals.  

If you become aware of a data or privacy breach, please tell us immediately and it will be investigated by the Director and Altaira’s Privacy Officer. Please contact Altaira at: humanresources@altaira.com.au  

6. Storage and Transmission of Personal Information Online 

Unless we indicate encryption is being used prior to sending information, any information we exchange electronically cannot be guaranteed to be private and secure.  

If we receive personal information, we will take reasonable steps to store it securely to prevent unauthorised access, modification, disclosure, misuse or loss. 

 7. Changes 

We reserve the right to amend Privacy Statement at any time. A copy of this Privacy Policy is available from our website. 

8. Further Information and Contact Details 

Further information about the ways we manage personal information can be made via the relevant Operations Manager or by contacting humanresources@altaira.com.au.